Performance issues on Tekla Model Sharing

Incident

Performance issues on Tekla Model Sharing

Status: closed
Start:
End:
Duration: 1 day 3 hours 9 minutes
Affected Components:
Tekla Model Sharing Services Tekla Model Sharing - API Service Tekla Model Sharing - Management Console
Update

We are currently investigating some performance issues on Tekla Model Sharing

Update

Customers are experiencing connection issues, slow performance, or inability to open/write-out shared models.

Our team is actively resolving the index issue. We will share a timeline for completion as soon as more information becomes available.

Update

The management console data visibility issue has been resolved, and the console is now re-enabled.

We are still actively working to fix the ongoing slowness with model sharing operations (no ETA at this time).

Update

Our team is continuing to work on resolving the ongoing slowness with model sharing operations. We will provide our next update by 09:00 UTC.

Resolved

The ongoing slowness with model sharing operations has been fully resolved, and all Tekla Model Sharing services are now operating normally. Thank you for your patience while our team worked to fix this issue.